Website Legal Notice
1. Corporate Information
Under the obligations stipulated by Spanish Law 34/2002, on Services Information Society and Electronic Commerce, we do inform you that this website is owned by ALEIX TORNÉ NAVARRO, with CIF number 44009279K and corporate domicile at Camí del Verder, 30, 08480 L’Ametlla del Vallès, (Barcelona) and the following contact details: [email protected].
2. Content Protection
The User acknowledges and agrees that all rights of intellectual property on the contents and/or any other elements inserted by ALEIX TORNÉ NAVARRO in this Website (including but not limited to, those elements that make up the visual appearance, graphic image and other sensorial incentives of the website or ‘look and feel’: trademarks, logos, trade names, texts, images, graphics, designs, sounds, databases, software, flow charts, presentation, navigation architecture as well as the source codes of web pages) belong to ALEIX TORNÉ NAVARRO and/or third parties in favor of which have assigned their rights.
In any case access to the Website imply any type of permit, waiver, license or total or partial transfer of such rights by their owners, unless otherwise expressly stated. These terms and conditions of use of the Website do not give Users any other right of use, modification, exploitation, reproduction, distribution or public communication of the Website and/or its contents other than those expressly provided herein.
The use of such elements, its total or partial reproduction, communication and/or distribution for commercial purposes or financial gain as well as its modification, alteration, decompilation and/or any other act of exploitation of the Website, are strictly prohibited.
Notwithstanding the foregoing, if the User or a third party considers that any content of the Website could infringe the rights of intellectual property, we would appreciate if you could please put in our knowledge as soon as possible.
3. Access and Use of the Website
Both access to the Website and the non-consensual use which may be made of the information contained therein is the sole responsibility of the user.
The user agrees to use the content, information and data from the Website in accordance with these conditions, terms and policies with applicable regulations and generally accepted good customs and public order.
The user agrees to refrain from using the contents of the Website for any harmful illegal, prohibited or contrary purposes to those set forth herein, or any detrimental purpose on the rights and interests of ALEIX TORNÉ NAVARRO, other users, third parties or that in any way could damage, disable, overburden, or impair this website or prevent from its normal use or enjoyment thereof by users.
ALEIX TORNÉ NAVARRO shall not be responsible for any consequence or damage that may arise from such access or use or breach of these terms, conditions and policies nor be responsible for security errors that may occur or the damage caused to the user’s computer system (hardware and software) or to the files or documents stored therein as a result of: (i) the presence of a virus on the user’s computer that is used for connection to services and/or products offered by ALEIX TORNÉ NAVARRO through its Website; (Ii) a malfunction of the browser; (Iii) the use of non-updated versions.
4. Links to third parties
In this Website you can use links to other pages or websites. ALEIX TORNÉ NAVARRO shall not be liable for the content or security measures adopted by any other page or website to which you may have access from this Website, sites accessed by the interested person under its own and sole responsibility.
Furthermore, neither the absence of viruses or other elements in the linked contents from the Website of ALEIX TORNÉ NAVARRO that may cause alterations in the computer system (hardware and software) and/or documents or files of the User is guaranteed, excluding in any case ALEIX TORNÉ NAVARRO from any liability for damages of any kind that might be caused by the above mentioned situation.
5. Social Networks
ALEIX TORNÉ NAVARRO shall process your data for the purposes of properly managing its presence on the social network, informing you on the activities, products or services of ALEIX TORNÉ NAVARRO as well as for any other purpose that regulations on social networks may allow.
The publishing of the following contents is prohibited:
- – Contents that may be allegedly illegal according to national, EU or international legislation or may conduct allegedly illegal activities or may contravene the principles of good faith.
- – Contents that may infringe the fundamental rights of individuals, skip courtesy in the network, disturb or may generate negative opinions in our users or third parties and in general whatever the content ALEIX TORNÉ NAVARRO may deem inappropriate.
- – And in general contents that may contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of privacy, consumer protection and intellectual and industrial property rights.
Likewise, ALEIX TORNÉ NAVARRO reserves the power to withdraw, without previous notice of the website or the corporate social network those contents that may be deemed inappropriate.
The data controller reserves the right to change at any time without previous notice these terms, conditions and privacy policies in order to get them adapted to new legislation or jurisprudence as well as to amendments or industry practices, and the user must regularly consult these conditions, terms and policies in order to verify or ascertain the existence of any changes in them, taking by reference the date of the last update.
Any website is required to ensure that the requirements established in Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSICE) and the European Directive 2000/31 / EC.
This regulation establishes a series of formal obligations to be met by any web page intended for direct or indirect sale of products or services.
If in addition the website contains systems for distance selling of products or services (e-commerce) must meet certain additional obligations.
These are, in summary form, the formal requirements to be applied when implementing an ecommerce although it is advisable to carry out a full audit of the goal (after publication) concerning LSSICE to meet law:
1. OBLIGATIONS ARISING FROM THE LSSICE
1.1 Information on the service provider
The person, company or organization that owns the site be obliged to make available to users on a permanent, easy, direct access, the following information (recommended to include it in a LEGAL via a link located on the homepage of the website):
- a) Identity of the service provider (name or company name, residence or address, email, phone, etc.).
- b) Registration data registry in which they are enrolled.
- c) Interesting prior authorization (if activity subject to this regime).
- d) Data regulated profession (no. Referee, academic degree, professional standards, etc.).
- e) When PRICES appear, include clear and precise information about the price of the product or service as well as applicable taxes and shipping charges.
- f) Codes of conduct to which they are attached, as appropriate.
1.2 Information and formalities required in the process of buying online.
1.2.1 Information accessible BEFORE ordering (contract).
In addition to meeting the requirements on information laid down in the previous paragraph, the owner of the website should, before starting the procurement procedure, make available to the recipient, permanently, easy and free, clear, understandable and unambiguous on the following aspects:
- a) Different procedures must be followed to close the contract.
- b) If the lender filed an electronic document which formalized the contract and whether it will be accessible.
- c) The technical means that the owner puts at your disposal to identify and correct errors in data entry.
- d) The language or languages in which the contract can.
- e) The general conditions which have to be subject of the contract, if necessary, so that they can be stored and reproduced by the recipient.
Law to include this information (points a, b, c and d) the general legal notice.
EXCEPTIONS: The lender has no obligation to provide the information indicated in the previous paragraph when:
- 1. The two contracting so agreed and none of them is considered as a consumer.
- 2. The contract has been held exclusively by exchange of email or other electronic communication.
1.2.2 Information after the order is placed.
The owner is obliged to confirm receipt of the request to the sender for any of the following means:
- a) The submission of a receipt by email or other means of electronic communication to the address that is accepting noted, within twenty-four hours following receipt.
- b) Directly on the same site, provided that allows the consumer to store information.
As in the previous section, it will be necessary to confirm the receipt of the acceptance of an offer when:
- 1. The two contracting so agreed and none of them is considered as a consumer.
- 2. The contract has been held exclusively by exchange of email or other electronic communication, provided that such means are not used for the sole purpose of evading compliance with this obligation.
For the purposes of testing, it is recommended that the procurement process is carried out using a system to verify that the user accepts the conditions and confirms the purchase of the products once could access these conditions.
2. Obligations under the Data Protection Act
In addition to the obligations established by the LSSICE, must take into account the general obligations arising from the Act being pursued for having contracted the service on this website:
- a) Registry files to the AEPD.
- b) Comply with the duty of information and consent.
- c) Contracts with processors.
- d) Comply with security measures of RD 1720/2007.
3. OTHER OBLIGATIONS
Just keep in mind that, apart from the obligations specified that are most important in any process of internet shopping and force to include a number of formalities prior to the implementation of the website, there are more obligations of other general rules that can affect any new establishment (either real or virtual), the purchase or even recipients.
These regulations have to be present at the time of drafting the general conditions of contract and at the time of providing the service (for example, the deadline to proceed with the return of an order under the Consumer Act).
The rules are:
- a) Royal Decree 1906/1999 of 17 December, which regulates the telephone and electronic contracting with general conditions.
- b) Law 44/2006 of 29 December on improving the protection of consumers and users.
- c) RDL 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users (TRLGDCU).
- d) Law 29/2009 of 30 December, amending the legal regime of unfair competition and advertising to improve the protection of users and consumers.
Selling products online is specifically regulated by the Data Protection Act and LSSICE, but must also take into account other laws that may affect directly or indirectly the way of providing the service.
In addition, in the case of e-commerce buying process should be done so that it is clear that the consumer can access the information they need before hiring, accepting the conditions and, once realized recruitment, can get (and keep) the confirmation.
Our platform provides a ‘general terms and conditions’ generic but will review them to fit their activities according to the different regulations that may affect depending on the type of products or services sold, as mentioned above .
Therefore, we recommend that in case of an online store, carrying out a full audit concerning LSSICE conform to the conditions of all the activity.
If you carry out an audit to measure in this matter, please contact us to make him a proposal.
General Conditions. Contracting LSSICE
1-CONDITIONS FOR USE AND PURCHASE www.yourlocalguides.net
These conditions might be modified. It is your responsibility to read them periodically, as the conditions prevailing at the time of conclusion of each Contract (as it is defined below) or, failing this, at the time of use of the website, shall apply.
If you have any questions regarding these Terms or the Data Protection Policy you can contact us by means of our contact form.
The sale of items through this website is performed under the name ALEIX TORNÉ NAVARRO, Spanish company with corporate domicile at Camí del Verder, 30, 08480 L’Ametlla del Vallès, (Barcelona).
3-YOUR DATA AND YOUR VISITS TO THIS WEBSITE
4-USE OF OUR WEBSITE
By using this website and place orders through it you are engaged to:
- i. Make use of this website only to make legal and valid inquiries or orders.
- ii. Not make any false or fraudulent orders. If it could reasonably be considered that a request of this nature has been made we shall be entitled to cancel the order and inform the relevant authorities.
- iii. Give us your email address, mailing address and/or other contact details truthfully and accurately. Likewise, you agree that we may use this information to contact you if necessary.
If you do not provide us with all the information we need, we can not be able to complete your order. By placing an order through this website, you declare to be over 18 and to have legal capacity to enter into contracts.
The items offered through this website do not required any shipment.
6-HOW TO FORMALISE THE CONTRACT
To place an order, you should follow the online purchasing procedure. After this, you shall receive an email acknowledging receipt of your order (the “Order Confirmation”). The contract for the purchase of a product between you and us (the “Contract”) shall only be formalized when we send the “Order Confirmation”.
All product orders are subject to the availability of the products. In this sense, if difficulties come up in the supply of products or if there are no items in stock, we do reserve the right to provide information about replacing products of equal or higher quality and value that you shall be able to order. If you do not wish to order such substitute products, we will refund any amount that you would have paid.
Notwithstanding the provisions in clause 7 above regarding the availability of products and unless extraordinary circumstances occur, we will try to send the order related to the product/s before the delivery date set out in the Order Confirmation in question or, if no delivery date is specified, within the estimated period specified by selecting the shipping method and, in any case, within a maximum term of 7 days from the date of the Order Confirmation.
However, delays may occur for reasons such as the occurrence of unforeseen circumstances or the delivery area.
If for some reason we can not meet the delivery date, we shall inform you of this fact and shall give you the option to go ahead with the purchase establishing a new delivery date or to cancel the order with full refund of the price paid. Please note that, in any case, we do not carry out home deliveries on Saturdays or Sundays.
For the purposes of these Conditions, it shall be understood that the “delivery” has been actived and comunicated.
9-IMPOSSIBILITY OF DELIVERY
If we are unable to active your order, we will try to inform you and to find the solution.
Should 60 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we shall assume you want to cancel the Contract and we shall deem it terminated. As a result of the termination, we will refund all payments received from you, except delivery charges (Paypal costs,…)
10-TRANSFER OF RISK AND OWNERSHIP
The risks of the products shall be at your charge from the moment of delivery.
You will acquire ownership of the products when we receive full payment of all amounts due in connection therewith, including relationed costs
11-PRICE AND PAYMENT
The price of the products or services shall be fixed at any time on our website, except in case of manifest error. Although we try to ensure that all prices listed on the website are accurate, errors may occur. Should we discover an error in the price of any of the products or services you have ordered, we shall inform you as soon as possible and shall give you the option of reconfirming your order at the correct price or just canceling it. Should we are unable to contact you, the order shall be canceled and you will receive a full refund on amounts having been paid.
We are not obliged to supply any product at the incorrect lower price (even if we have already sent the Order Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognized by you as an incorrect price.
Prices on website include VAT but exclude shipping costs, which shall be added to the total amount due as set out in our “Shipping Costs” if exist it.
Prices may change at any time, but (except as set out above) changes will not affect orders in respect of which we have already sent an Order Confirmation.
Once you have selected all the items you want to buy, they will have been added to your basket and the next step shall be to process the order and make payment. To do this, you shall follow the steps of the buying process, by filling in or checking the information which is requested in each step. Likewise, during the buying process, before payment, you shall be able to modify your order data. Furthermore, if you are a registered user, you shall have a detail of all orders placed in the section My Account.
You shall be able to use as payment means Visa card, Mastercard, thet PayPal platform accept.
Credit cards shall be subject to validation checks and authorization given by their corresponding issuing institutions, but should the issuing entity fails to authorize payment, we shall not be responsible for any delay or non-delivery and we shall not be entitled to enter into a Contract with you.
Collection, storage and transmission of personal information through the website is carried out in an encrypted mode, by using the SSL security protocol, an encryption system that confers total security in data transmission through Paypal platform.
12-BUY AS A GUEST
Buy as a guest is not posible in this website.
13-TAX ON ADDED VALUE
In accordance with Article 68 of Spanish Law 37/1992 of 28 December, related to the tax on value added, delivery of products or services shall be deemed located in the territory of application of Spanish VAT if the delivery address is located within Spanish territory except from Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be that being legally in force at any time depending on the particular item in question.
14.1 Legal right to withdraw from the purchase
Right of withdrawal
If you are contracting as a consumer and user, you shall be entitled to withdraw from this Contract within a term of 14 calendar days without any reason.
The withdrawal term shall expire after the 14 calendar days from the date on which you or a third party indicated by you, other than the carrier, had acquired the physical possession of the goods or if the goods that make up your order are delivered separately, after the 14 calendar days from the date on which you or a third party indicated by you, other than the carrier, had acquired the material possession of the last good.
In order to exercise the right of withdrawal, you shall notify to ALEIX TORNÉ NAVARRO, to the address Camí del Verder, 30, 08480 L’Ametlla del Vallès, (Barcelona), by sending an email to [email protected] or through our contact form, your decision to withdraw from the Contract through an unequivocal statement (eg a letter sent by mail or email). You shall be entitled to use the model withdrawal form annexed to these Conditions, although its use is not mandatory.
In order to meet the withdrawal term, the communication concerning the exercise on your part of this right to be sent before the expiry of the corresponding deadline shall be sufficient.
Consequences of withdrawal
In case of withdrawal on your part, we shall refund all payments received from you, except Paypal costs. We shall proceed to effectuate such reimbursement by using the same means of payment being used by you for the initial transaction. No fees shall be incurred as a result of reimbursement. Notwithstanding the foregoing, we shall be entitled to withhold reimbursement until we have received the goods back or until desactive the services.
14.2 Contractual right to withdrawal
Not provide for any contractual right to dismiss the contract during a calendar year after activation of the service, but the right Permission is deactivation of services without refund of the amount paid .
14.3 Common Provisions
You shall not have the right to cancel or withdraw from a Contract for the supply of any of the following products:
- i. VISIBILITY SERVICES
You shall assume the cost and risk of returning the products, as above mentioned. If you have any further questions, you can contact us through our contact form.
14.4 Return of defective products
In the event that you may consider that at the time of delivery the product does not comply with the terms of the contract, you should contact us immediately via our contact form by giving us the details of the product as well as its damage, where we will tell you how to proceed.
We shall proceed to carefully examine the returned product and shall notify you by e-mail within a reasonable term if refund applies or if replacement thereof may apply (if any). The refund or replacement of the item shall be made as soon as possible and in any event within 14 days after the date on which we sent you an email confirming that appropriate reimbursement or replacement of nonconforming item shall apply.
The amounts paid for those products that are returned because of some defect or flaw, when it actually exists, will be refunded in full, including delivery costs incurred to deliver the item and the costs you incurred to return it back to us. The reimbursement shall be made by the same method of payment used to pay for the purchase. Notwithstanding, in any event, the rights recognized by law.
15-LIABILITY AND EXEMPTION OF LIABILITY
Unless otherwise expressly provided in these Conditions, our liability in connection with any product purchased through our website is strictly limited to the purchase price of said product.
Notwithstanding the above said, our liability is not excluded or limited in the following cases:
- i. In case of death or personal injury caused by our negligence;
- ii. In case of fraud or fraudulent misrepresentation; or
Without prejudice to the provisions of the preceding paragraph and to the extent which is legally permitted, and unless otherwise provided in these Conditions, we shall not accept any liability for the following losses, regardless of their origin:
- i. loss of income or sales;
- ii. loss of business;
- iii. loss of profits or contracts;
- iv. loss of anticipated savings;
- v. loss of management time or office hours
Due to the open nature of this website and the possibility of producing some errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless it is set forth otherwise expressly therein.
All descriptions of products, information and materials on this website are provided “as a certain body” without express or implied guarantees on them except for those legally set forth. In this sense, if you subscribe as a consumer and user, we are obliged to deliver goods which comply with the Contract, and we shall respond against you for any lack of conformity that may exist at the time of delivery of the product. It is understood that products comply with the Contract provided that (i) they comply with the description given by us and possess the qualities that we presented on this website, (ii) they fit for the purposes for which the products of the same type are intended and (iii) they present the quality and usual features of a product of the same type that are reasonably expected.
To the extent permitted by law, we exclude all guarantees, except those that may not lawfully be excluded against consumers and users.
The provisions of this clause shall not affect your rights as a consumer and user, nor your right to cancel or withdraw the Contract.
You acknowledge and agree that all copyright, trademark and any other intellectual property rights on material or content supplied as part of the website correspond in any event to us or to our licensors for use. You shall be entitled to use this material only in the way they are expressly authorized by us or our licensors for use. This does not prevent you from using this website to the extent which is necessary to copy the information on your order or Contract details.
17-VIRUS, PIRACY AND OTHER COMPUTER ATTACKS
You shall not make an improper use of this website by the deliberate introduction into the same of viruses, trojans, worms, logic bombs or any other software or technologically damaging or harmful material. You shall not try to have unauthorized access to this website, the server on which that page is hosted or any server, computer or database related to our website. You are engaged not to attack this website through a denial-of-service attack or a distributed denial of service attack.
Breach of this clause may entail the commission of offenses defined by applicable law regulations. We shall report on any breach of said regulations to the competent authorities and we shall cooperate with them in order to discover the identity of the attacker or hacker. Likewise, in case of breach of this clause, you shall be ceased immediately from being authorized to use this website.
We shall not be responsible for any damage or loss resulting from a denial-of-service attack, viruses or any other software or technologically damaging or harmful material that may affect your computer, computer equipment, data or materials resulting from the use of this website or from downloading contents thereof or those to which this website ay readdress.
18-LINKS FROM OUR WEBSITE
In the event that our website contains links to other websites and third party materials, such links are provided for informational purposes only, without us having any control over the content of such web pages or materials. Therefore, we do not accept any responsibility for any damage or loss arising from their use.
Applicable law requires that some of the information or communications we send to be in writing. By using this website, you agree that most of these communications between us are made by electronic means. We shall contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we may send electronically comply with the legal requirements of being in writing. This condition shall not affect your rights recognized by law.
Notifications that you send us shall be given preferably through our contact form. Under the provisions of clause 19 above and except for otherwise set forth thereby, we shall be entitled to send communications either by e-mail or to the postal address provided by you when placing an order.
It shall be deemed that the notifications have been received and have been properly made at the same moment they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter. To prove that the notification has been duly made, it shall be sufficient to prove, in the case of a letter that it had the right address, was duly sealed and was properly delivered at the post office or in a mailbox, and in the case of an email, that it was sent to the email address specified by the receiver.
21-ASSIGNMENT OF RIGHTS AND LIABILITIES
The Contract is binding on you and us and our respective successors and assignees.
You shall not transfer, assign, encumber or otherwise have disposal on a Contract or any rights or obligations arising under it, without our prior written consent.
We shall be entitled to transfer, assign, charge, sub-contract or otherwise have disposal on a Contract or any rights or obligations arising under it, at any time during the term of the Contract. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers shall not affect the rights, if any, that you as a consumer, have recognized by law nor shall cancel, reduce or limit in any way the guarantees, being express or implied, which we had been able to grant.
22-CIRCUMSTANCES BEYOND OUR CONTROL
We shall not be liable for any failure or delay in fulfilling any of our obligations under a contract whose cause comes from any events beyond our reasonable control (“Force Majeure”).
Force Majeure Event shall include any act, event, lack of exercise, omission or accident that might be beyond our reasonable control and among others, the following:
- i. Strikes, lockouts or any other industrial action.
- ii. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
- iii. Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.
- iv. Inability to use trains, ships, aircraft, motor transport or any other means of public or private transport.
- v. Inability to use public or private telecommunication systems.
- vi. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
- vii. Strike, failure or accidents of maritime or river transport, postal or any other type of carriage.
It shall be deemed that our obligations under the Contract will be suspended during the period that the Force Majeure Event continues, and we will have an extension in the deadline to comply with these obligations for a period of time equal to the duration of the Force Majeure. We will use our reasonable means in order to end the Force Majeure Event or to find a solution that allows us to comply with our obligations by virtue of the Contract despite the Force Majeure Event.
The fact that we do not require you to strictly comply with any of the obligations assumed by you by virtue of this Contract or these Conditions or we do not exercise the rights or actions that could match us under this Contract or these Terms and Conditions shall not constitute a waiver or limitation in relation to those rights or actions and shall not exonerate you from complying with such obligations.
No waiver by us of a specific right or action shall constitute a waiver of any other rights or actions under this Contract or these Terms and Conditions.
No waiver by us of any of these Terms and Conditions or any of the rights or actions arising from this Contract shall have effect, unless expressly stated to be a waiver and formalized and communicated to you in writing in accordance with the provisions of Notifications previous section.
If any of these Conditions or any provision of a Contract is declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in effect and force without being affected by the declaration of nullity.
These Terms and Conditions and any document expressly referred to herein do represent the entire agreement between you and us relating to the subject thereof and supersede any other agreement, arrangement or earlier promise agreed verbally or written between you and us.
You and us do acknowledge to have consented to the conclusion of this Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or written doc in the negotiations existing between the two of us prior to this Contract, except for that which is explicitly mentioned in these Conditions.
Neither you nor we will have action against any untrue statement made by the other party, orally or in writing, prior to the date of the Contract (unless such untrue statement was made fraudulently) and the only action that will have the other party shall be because of a breach of contract in accordance with the provisions of these Conditions.
26-OUR RIGHT TO MODIFY THESE CONDITIONS
We shall have the right to review and amend these Terms at any time.
You will be subject to the policies and Conditions in force at the time you use this website or order products, unless by law or decision from governmental bodies we should make changes retroactively to those policies, Terms or Privacy Statement, in which case, changes shall apply to orders you had previously made.
27-APPLICABLE LAW AND JURISDICTION
The use of our website and purchase contracts on products through said website shall be governed by Spanish law.
Any dispute arising out of or relating to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of Barcelona (Spain) courts.
If you are entering into as a consumer, nothing in this clause shall affect the rights recognized as such by the current legislation.
28-COMMENTS AND SUGGESTIONS
Your comments and suggestions shall be very welcomed. Please send all feedback and suggestions through our contact form.
In addition, we have official complaint forms available to consumers and users. You can ask for them through our contact form.
SCHEDULE: Model of Withdrawal Form
(this form is only to be filled in and sent if you would like to withdraw from the contract)
Attn. of ALEIX TORNÉ NAVARRO
Hereby I inform you that I withdraw from my sale contract related to the following goods:
Consumer Signature (only if this form is notified on paper)